Do you charge by Volume weight or Actual weight?
Rest assured that all our packages are processed using Actual weight ONLY. You can verify the weight of a package by requesting that it is re-weighed by one of our reps in store.
My package says 2.3 pounds, why was I charged for 3 pounds?
As is the standard with the Air Freight industry, all weight charges are based on values rounded UP to the nearest whole number.