Faqs

1) My USPS package shows as delivered but I did not receive any notifications from BAC. Where is my package?

USPS Notice: USPS packages are not delivered to our warehouse. Packages marked delivered/available for pickup are housed at the USPS location in Miami. Our warehouse is usually contacted within 1 to 3 business days (sometimes up to 7 business days) to be notified that they can collect packages. Once packages are collected, they are processed and prepped for the next shipment.

2) What are your flight days and when are the cut off times for those flights?

We have flights weekly from Miami to Georgetown every Monday and Wednesday. Holidays, and/or other unexpected delays may result in flights being cancelled or changed. Please check our Flight Status page here for flight schedules and statuses.

Cut Offs:

MONDAY Flight – Packages must arrive before 10:00AM on the preceding Friday to be guaranteed for this flight.

THURSDAY Flight – Packages must arrive before 10:00AM on the preceding Wednesday to be guaranteed for this flight.

Exceptions are sometimes made by our warehouse to process packages after the times listed above.

Peak Season/ High Volume ALERT: Processing times during our peak season or high-volume periods can be delayed by up to 7 business days due to the extremely high quantity of packages that have to be processed during these times.

**A peak season surcharge applies from November 1 to December 31 annually as per the airline. Rates will be adjusted to reflect this.**

3) How do I enter the information provided when shipping to my new address for air freight?

Use one of the following formats:

IMPORTANT: Always include your account number on ALL packages shipped to your mailbox account.

4) I signed up for a new account, but I misplaced my account information.

Your account information can be located in the dashboard and profile section of your account in the customer portal. Please contact us if you are having trouble accessing this information.

5) Can I get an update when my package arrives at your warehouse?

Yes, just let us know that you would like to be provided with these updates and we will add that feature to your account.

6) Do you consolidate?

• In an effort to maintain speed and efficiency for all customers we do not offer consolidation in the traditional sense.
• INVOICE CONSOLIDATION: We bundle packages that are processed before a scheduled flight on a single invoice to save standard shippers from being charged the minimum shipment charge for each package.
• VIP shippers do not ever have to worry about consolidation since all of their packages are charged at a standard rate.
• Also, we charge by actual weight so you do not ever have to fear being charged for empty space.

7) Do you charge by Volume weight or Actual weight?

Rest assured that all our packages are processed using Actual weight ONLY. You can verify the weight of a package by requesting that it is re-weighed by one of our reps in store.

8) My package says 2.3 pounds, why was I charged for 3 pounds?

As is the standard with the Air Freight industry, all weight charges are based on values rounded UP to the nearest whole number.

9) I received a damaged packaged, what can be done about this?

A minimum of USD$1.9 will be charged on all invoices and will insure packages against incidental loss or damage up to USD$50 in value. Please inform our staff at the time of collection that you received a damaged package. Please also provide them with the seller’s invoice of the product that was damaged.

Additional insurance coverage may be requested before the shipment is en route to the destination port. Packages must be inspected in the presence of a BAC rep to qualify for reimbursement.

1) How do I place an order?

Send us the link(s) of the items you are interested in ordering or use our awesome INSTAQUOTE system for a quotation showing all associated costs and the required down payment. Once the REQUIRED down payment is made, please confirm the order by sending us the Quotation ID on the corresponding estimate.

2) How long will it take for me to get my items after I order them?

Usually sites provide an estimated time of arrival to our USA warehouse. Use this information to get the ETA to the warehouse.  Once items arrive at our warehouse in the USA, it takes 1 to 3 business days to arrive in Guyana.

NOTE: We nor any other service provider can control shipping times to our warehouse by your seller but on average:

• Items within the USA take 1 to 21 days to arrive at our warehouse in the USA.
• Items outside of the USA take 2 to 6 weeks to arrive at our warehouse in the USA.

To benefit from faster shipping times from sites/sellers please request that your quotation includes expedited shipping charges. This usually will cause you to incur additional shipping charges from the site/seller.

3) Where is your warehouse located?

We have one warehouse in the industrial district of Doral, Florida with zip code 33172.

4) What costs do I have to pay when placing an order?

The cost of the item, any applicable USA sales tax, shipping from the seller (if applicable), customs duty, shipping to Guyana and our no volume fee. HAZMAT fee is applied only if ordering perfumes, colognes, body spray (only in bottles), nail polish or any dangerous good that can be shipped. For dangerous goods, the HAZMAT fee may be significantly higher.

5) What is your Admin fee?

It’s our administrative fee for processing orders.

6) How much down payment do I have to make?

For orders less than $100 000, we require a minimum of 50% down payment, and for orders more than $100 000, we require a minimum of 75% down payment. If you do not pay the minimum down payment, i.e. you short pay us, we will NOT proceed with the order.

7) I already paid off my balance in full. Why do I have to pay more? OR Why has my quote increased?

Quotations provided are estimates that are always subject to change. Three factors that can cause an increase are:

1. The actual weight of the item was more than estimated
2. The customs charged by GRA was higher than estimated
3. A combination of situations 1 and 2

8) What’s the exchange rate that you use?
Our exchange rate is USD$1 = GYD$220 effective from November 6, 2019.