By using any of our services, you agree to the following terms, conditions, and policies of BAC Holdings, Inc., also referred to as BAC Couriers.
- At your own risk:
By using BAC Couriers’ shipping services, you acknowledge that your packages may be handled by multiple third parties over whom BAC Couriers has no control and with whom it has no affiliation. You agree to release BAC Couriers from all liability for any loss of or damage to your package and its contents.
- Package Receiving:
BAC Couriers is not liable for packages that are not received, or for missing or incorrect contents, whether caused by errors of omission by you or your supplier, or by incorrect deliveries from the U.S. based carriers.
- Warehouse Inspection:
All packages shipped to our Florida warehouses are inspected and documented in accordance with TSA and CBPD guidelines, as required for all licensed freight forwarders.
- Time Guarantees:
While we aim to process and ship packages to Guyana within 1 to 3 days, we do not guarantee processing times or delivery dates. You acknowledge that delays may occur due to factors beyond our control, including but not limited to airline delays, customs inspections, and other unforeseen circumstances that may affect timely service.
- Rates & Charges:
Our rates and charges are listed on our dedicated rates page. These rates are subject to change and may not include additional fees for special handling or cargo clearance. All applicable charges will be detailed on your invoice.
You agree to reimburse us for all service-related costs, including shipping, handing, storage, duties, taxes, brokerage fees, and other lawful import/export charges. Nonpayment may result in delays, refusal of service, or collection action.
Shipping fees are based on actual weight and rounded up to the nearest pound. For example, a 3.2 lb package is charged at the 4 lb rate. Items weighing less than 1 lb are charged at the minimum billable weight of 1 lb.
- Package Collection and liquidation:
A valid government-issued ID is required to collect packages at our office. To qualify for an insurance claim, packages must be thoroughly inspected at the time of collection in the presence of a BAC Couriers representative. No exceptions.
Customers have up to 14 days from the date their shipment arrives in Guyana to collect it. Packages not collected within that period will incur a holding fee of GYD$2000 per week. Any package left uncollected for TWO (2) months will be sold, and all prior payments will be forfeited, unless other arrangements have been agreed to in writing.
- Insurance:
All invoices include the mandatory minimum insurance charge of US$1.90 which covers up to US$50 in damages or losses. Customers may purchase additional coverage above this amount for a 3% premium. Our insurance covers only loss of or damage to packages or products while they are in our possession. It does not cover damage that occurs before a package arrives at our Miami warehouse, or packages or products that are incorrect or do not meet the buyer’s expectations. All approved additional insurance reimbursements are limited to 120% of the insured value. If an insurance claim is made, all shipping-related costs, including shipping fees, handling charges, taxes, and insurance fees, remain payable and are non-refundable as they are not covered under our insurance policy.
Fragile items such as TVs, scanners, and mirrors must be crated or reinforced for an additional charge before they can qualify for insurance. These charges are determined on a case-by-case basis. Items will not be insured unless those charges are agreed to in writing.
Claims will be processed within 30 days after submission, provided all required documentation has been received, including the invoice, photos of the packaging and contents, or the physical return of the packaging and contents, along with payment of shipping fees.
- Package Returns:
Package returns are a courtesy service and return requests must be made before your package arrives at our Miami warehouse. You are responsible for providing a printable shipping label and paying all return-related fees. While we make reasonable efforts to process return requests promptly, we cannot guarantee that every request will be completed. BAC Couriers will not be liable if a return is not processed.
We do not offer package returns from Guyana.
- Order Policy:
Customers acknowledge that BAC Couriers is not the seller of any goods purchased through our order service and is not affiliated with the sellers, websites, or merchants customers choose to order from. Customers assume all risks associated with purchases made from third parties.
- Dangerous & Restricted Goods:
Some items are too dangerous for standard air transport and may require additional handling and documentation before they can be shipped. Other items may be prohibited under international aviation regulations or local import laws. Our Dangerous Goods procedures comply with IATA regulations. Please refer to our Dangerous/Restricted Goods list for common prohibited items and those that require additional HAZMAT certification. Depending on the type of goods, additional charges may apply beyond the rates listed on our site. HAZMAT flights are available once per month.
- Amazon Freight Forwarder Policy:
Amazon.com has adopted a non-cooperation, no-support policy for orders shipped to freight forwarders. We believe this policy unfairly burdens customers who use freight forwarding services and allows Amazon to avoid liability for issues involving packages shipped to freight forwarders.
By using our service, you acknowledge that BAC Couriers assumes no liability for packages shipped from Amazon. Orders from Amazon are placed at your own risk, and you accept all liability for any related issues. BAC Couriers is not liable for incorrect, missing, or damaged goods that arrive at our warehouse from any seller, shipper, or merchant, nor packages that are marked delivered but not processed at the warehouse.
- Termination of Service:
BAC Couriers reserves the right to refuse service or terminate accounts for customers who breach these terms and conditions or for any other reason we consider harmful to our company.
- Warranty:
BAC Couriers, its affiliates, third-party providers, and their respective officers, directors, shareholders, employees, and agents make no express or implied warranties and expressly disclaim all warranties, including any implied warranties of merchantability and fitness for a particular purpose.
