Although online shopping can save you money, it can also be a risk at times. BAC Couriers does not directly sell any of the products sent in links by customers, and we only serve as a facilitator in helping you to shop online. Therefore, we will not be held responsible for incorrect, damaged or defective goods sent from online merchants. Our warehouse only conducts cosmetic inspections of packages received, they do not open sealed goods, extensively inspect contents or test electronic items. Our primary designation is in the realm of a shipping company and we simply ship items in the manner that they are received.

However, we’re fully committed to helping you the customer anytime you receive an incorrect, damaged or defective item.  If an item must be returned to sellers, the customer would be fully responsible for the return costs associated with getting the item from Guyana to the USA as the majority of sellers do not cover this (Please read the terms and conditions as well as product descriptions on sellers pages carefully before committing to a purchase).

We advise that customers carefully check all items before accepting them from the local agents. If there is an issue with your order please contact us immediately  and we will be willing to work with you in finding a solution.

Orders damaged or misplaced while in the care of our representatives will be covered fully by BAC Couriers. Customers will have the option to reorder the item(s) at no extra cost or receive a full refund of any payments made towards the order.

PROCESS

Filing a claim/dispute is a relatively easy process with BAC Couriers as we are always fully COMMITTED to helping YOU!

  1. Send us a detailed description of your claim including pictures of the item actually received, and a link of the item ordered.
  2. Your claim will be reviewed and acknowledged within 24 hours. A copy of the order confirmation will be forwarded to you if it is determined that the seller is at fault.
  3. We will forward the details you provided to us to your seller. Please allow up to 72 hours for us to receive a reply from your seller.
  4. We will send a copy of your seller’s response to you with any solution being offered by the seller.

The duration and outcome of a claim/dispute will be entirely dependent on the terms of the seller of your item.